Privacy PolicyYour data, handled with care

Who we are

Sphere Rocket Media ("we", "us", "our") is a digital marketing agency based in Muzaffarpur, Bihar, India. This Privacy Policy explains how we collect, use, store and protect personal information when you visit sphererocketmedia.com, contact us or use our services.

We handle personal data in line with the Information Technology Act, 2000 and the rules made under it, and with the Digital Personal Data Protection Act, 2023 and its Rules as they come into force.

Information we collect

• Information you give us: your name, phone number, email address, business name and the details of your enquiry, when you use a form, call us, message us on WhatsApp or email us.
• Information collected automatically: your IP address, device and browser type, pages visited, time spent on the site, the page that referred you and your approximate location based on your IP address.
• Information from clients: details you choose to share so we can deliver our services, such as access to your website, social media, advertising or business profile accounts. We ask clients to use each platform's own permission or invite feature wherever possible.

How we use your information

• To reply to enquiries and prepare proposals or quotations
• To deliver, manage and support the services you request
• To send invoices, service updates and support messages
• To understand how our website is used and improve it
• To send news or offers only where you have agreed or the law allows, with an easy way to opt out
• To keep our website secure and prevent misuse or fraud
• To meet our legal, accounting and tax obligations

Consent and lawful use

We process personal data with your consent or for purposes the law allows, such as responding to a request you have made, meeting a legal obligation or keeping our services secure.

Where we rely on consent, we ask for it clearly and you can withdraw it at any time by contacting us. Withdrawing consent does not affect what we did before you withdrew it, but it may mean we can no longer provide a service that needs that information.

Cookies and analytics

Our website may use cookies and similar technologies to make the site work, remember your settings and understand how visitors use it.

• Essential cookies keep the website working properly.
• Analytics tools help us see which pages are useful so we can improve them.
• Embedded content from other services, such as maps or videos, may set its own cookies.

You can control or delete cookies in your browser settings. Blocking some cookies may stop parts of the website from working as expected.

Sharing your information

We do not sell your personal information. We share it only when needed:

• With service providers who help us run our business, such as website hosting, email, communication, analytics and project tools. They must protect the information and use it only for our purposes.
• With advertising or social media platforms, only when needed to run campaigns you have asked us to manage.
• With professional advisers, or with authorities when the law requires it.
• With a successor business, if our business is ever transferred.

Some providers may store or process data on servers outside India. We take reasonable steps to keep your information protected when this happens.

Third-party links and platforms

Our website links to other websites and platforms, such as WhatsApp, Google, Meta and social networks. When you click a link or message us through one of them, that service's own privacy policy applies. We are not responsible for the content or privacy practices of other websites.

How long we keep information

We keep personal information only as long as we need it for the purpose it was collected, or as the law requires. Enquiries that do not become projects are kept for a limited time. Client records are kept while we work together and afterwards as needed for accounting, tax and legal purposes. When information is no longer needed, we delete or anonymise it.

How we protect information

We use reasonable security safeguards, such as a secure (HTTPS) website, access controls and limiting access to the people who need the information to do their work.

No method of storage or transmission is completely secure. If a personal data breach affects you, we will inform you and the authorities as the law requires.

Your rights

Under Indian data protection law, you may:

• Ask for a summary of the personal data we process about you and how we use it
• Ask us to correct, complete or update your information
• Ask us to erase your information when it is no longer needed, unless the law requires us to keep it
• Withdraw your consent at any time
• Use our grievance process if you have a concern
• Nominate another person to exercise these rights on your behalf if you die or become unable to do so

To make a request, contact us using the details below. We may need to confirm your identity first.

Children's privacy

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18 without the verifiable consent of a parent or lawful guardian. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make a significant change, we will highlight it on our website.

Contact and grievances

If you have a question, a request or a complaint about your personal information, contact us. We will respond within a reasonable time and within the period the law requires. If you are not satisfied with our response, you may approach the Data Protection Board of India as the law provides.